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Terms & Conditions

 

We reserve the right to update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website.

 

All orders for goods accepted by Love Baker are accepted subject to the following conditions that shall form part of and govern the contract of sale.

 

When you place an order on this Website, this represents an offer by you to purchase goods. We are under no obligation to accept such an offer. When you submit your order you are allowing Love baker to use your personal details to fulfil your order. Following your order you will be sent an acknowledgement email. This acknowledgement is NOT an order confirmation or order acceptance from us but simply an acknowledgement that your order has been received. Acceptance of your order and the completion of the contract between you and us takes place on dispatch to you of the goods ordered unless we have notified you that we do not accept your order or you have cancelled it.  In the rare instance that we are unable to complete your order you will be offered a full refund.  

Please note that once an order has been placed we are unable to cancel the order or make any amendments to the items ordered, unless contacted within 12 hours of purchasing item(s).

 

All prices quoted are in Pounds Sterling and include VAT (where applicable) at the applicable current rates. Prices are continually reviewed and may result in some prices showing differently on our Website from one day to the next. The price you pay is the price displayed on this Website at the time we receive your order apart from the following exception. Whilst we try to ensure that all prices on our Website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you option of reconfirming your order at the correct price or cancelling it.

 

Payment is to be made via credit card or debit card unless otherwise agreed in writing and no goods will be dispatched until payment has been made to the vendor. All credit card companies now require address verification (your credit card billing address) on all mail order transactions. An incorrect billing address will result in a delayed or cancelled order.

 

Our policy requires 100% prepayment in advance for any orders made from this website. Such

payments are not refundable once the merchandise is ordered except as shown in these terms. Should we agree that payment may be invoiced, the full chargable amount should be settled within 31 days or by the end of the month (which ever comes first). Credit is offered at a maximum of 31 days. If payment is not settled by the provided date, an additional 20% charge of the total cost will be applied for the first day of every week. An updated invoice will be sent.

 

We aim to deliver within 3 working days using Royal Mail or courier unless specified. Please allow a further 2 days before you query a non-delivery. Online orders are currently welcome for delivery to UK  addresses only. Postage costs on the site and delivery apply to mainland UK only.

 

We will use reasonable endeavours to meet these estimated timescales however sometimes delays may occur. We shall not be liable to you for any such delay or failure to deliver the goods within these estimated timescales.

 

Love Baker can not be held responsible for loss or damage to items once they have been passed to Royal Mail. Though in some instances we may, if we find fitting, send replacement items, an additional charge for postage will be charged  to yourself. If you refuse to pay the additional postage charge a part refund may, if we find fitting be credited to the buyer.

 

You may request postage insurance, requests need to be submitted  by email at the time of order, where an additional charge will occur. Charges will be based on Royal Mails prices, this may also effect the postage type and charges and by requesting insurance you accept the term of these charges.

 

If your goods are spoiled we will be happy to exchange items or issue a refund, as long as we are informed within 2 days of receiving your good. Proof of spoilage must be provided before items are exchanged  or a refund is issued, you may need to return items for inspection. Please note: we do not refund postage and packing costs unless we have made a mistake.

 

Once your return has been received by us, it may take up to 7 days to process your refund or exchange claim. You will be emailed once your refund has been processed and it may take up to 5 working days to appear in your account, depending on your banks transfer time frames. We can only credit the card that was used to make the original purchase. Please note: we do not refund postage and packing costs unless we have made a mistake.  

 

A full credit will only be given on items returned within 7 days from delivery.

 

Refused Shipments : Shipments returned marked refused, or not in when driver called will not result in refund and refusal of a shipment does not relieve the customers liability for paying any charges.

 

No refund or replacement product will be issued on the basis of colour, weight or taste difference from pictures or previous ordered items.

 

Whilst we will use reasonable endeavours to verify the accuracy of any information on the Website it is provided on an " As Is" basis and we make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will accept no liability of any kind for any loss or damage from action taken in reliance

on material or information contained on the Website.

 

You acknowledge and agree that all copyrights, trade marks and all other intellectual property rights in the materials and/or content made available as part of your use of this Website shall remain at all times vested in us or our licensors. You acknowledge and agree that the material and content contained within this Website is made available for your personal non commercial use only and that you may only download such material and content for the purpose of using this Website. Permission is granted to electronically copy and to print in hard copy for the purpose of placing an order. You further acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.